Methods of Payment
You can pay for your order at Republic.co.uk using:
- Paypal*
- Switch
- Visa
- Visa Delta
- Visa Electron
- Mastercard
- Maestro
- Solo
* Please note that orders purchased using PayPal can only be refunded by post and not in store. You may exchange Paypal orders instore however.
We do not accept payment using American Express or Diners Club cards online or in our stores.
Currently, we do not accept Republic store gift cards as payment on the website; however we do hope to offer this facility in the near future. If you register as a customer you will be informed of this introduction by email.
When entering your card details please ensure that you check the following:
- You have entered the correct card type (e.g. Mastercard, Visa, Switch)
- You have entered the card number correctly (the card number is
the longest number shown on the card) - You have used the correct cardholder’s name
- You have entered the expiry and valid from dates correctly
- You have entered your card security code correctly
If you experience problems with entering your payment details please do not hesitate to contact us.
Switch Cards and Issue Numbers - When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)
An issue number is required for Switch and Solo cards. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.
Your credit or debit card will be charged immediately when you place your order.
Card Security
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when your order is placed. It is important that you type in the cardholder's name as it is shown on your card and address exactly as it appears on your statement.
All orders must be placed through the website. Please do not e-mail your card details to www.republic.co.uk. No responsibility can be taken for the security of your details when submitted via e-mail and all such emails will be deleted without the order or request being processed.
Customer card details are checked and verified by the card issuer. If the card issuer refuses payment or declines authorisation, regardless of the reason, we will notify you by email and your order will be cancelled. Please feel free to use an alternative payment method to secure your order.
It is your responsibility to contact your issuing bank to find out the reason your card was declined.
All transactions are secure, but in addition, our site offers to customers the added security of ‘3D secure’. Please register for this service with your card issuer.
Card Security Code
On the reverse side of your credit/debit card please look on the signature strip. You will find: either the entire string of your card number, OR just the last 4 digits, followed by a space, and a 3-digit number. That 3-digit number is your card security code.
3D secure/Verified by Visa/Mastercard Securecode
3D secure is an additional security measure to protect your online transactions.
This is supplied by your bank and they will ask you for some banking details which will set you up with extra security on all future online orders. You will be asked to input an individual password that only you, as the cardholder, will know.
We suggest you enable your card to be 3D secure as soon as possible as it is an extra security level to protect you when shopping online.
If you have forgotten your password or having difficulty with the 3D secure section please contact your card issuer.
Ordering & Payment: FAQs
Can I change my delivery address once my order has been placed?
Unfortunately due to our fast delivery times our system is constantly updating and once an order has been placed successfully we are unable to change any details.
I cannot remember my Verified by Visa/Mastercard Securecode password; what can I do?
The 3D secure section is provided by your bank, if you cannot remember your password to this section you will need to contact your bank directly who will be able to re-set this for you.
My card has been declined, why?
If you card is being declined when you are trying to place an order this is due to your bank declining the transaction.
We do not decline any transactions and If this occurs please contact your bank directly so they can rectify this for you.
I am buying items within an offer but the discounts are not showing, why?
Discounts applied to items will not show until you reach the final check out stage on the website at the point when you are asked to input your credit card details.
If your discount is still not showing at this final stage please make sure the items selected are available within one of our offers. Items in the offer will have symbol in the bottom right or top right of their image. If either item does not have this showing they are not available in the offer and the discount will not be applied.
If the discount is still not being shown at the checkout stage and both items are definitely eligible for the same offer please contact us.
Are gift cards redeemable online?
Unfortunately gift cards are currently not redeemable online; however this is an option we will be looking into in the future. If you sign up to our newsletter we will be able to inform you when this is available.
Gift cards can be purchased online to spend in store and any gift card can be registered online against loss or theft. By registering your gift card online you will also be able to keep an eye on your remaining balance.
Why isn't my voucher code working?
Voucher codes periodically expire and it may be that you're using an outdated code. Vouchers are not usually redeemable in conjunction with other offers (such as '2 for' deals). Voucher codes are not redeemable during sale periods.
I saw an item on your website but it’s no longer there, why?
If an item is no longer showing on the website this item is unfortunately now out of stock. One of our stores may still have the item in stock so it may be worth contacting your store locator to see if they have any available. Unfortunately our stores are unable to transfer items to other stores or post items directly to you.
If you would like to know if an item is coming back into stock online please contact us and quote the five digit product code shown below the products name. Our Customer Service team will be able to advise if and when an item is coming back into stock.
I want to buy an item from your website but my size is not showing, how can I purchase the correct size?
If an item is not showing in your size this unfortunately means the item is currently out of stock in this size. One of our stores may still have the item in stock so it may be worth contacting your local store to see if they have any available in your size. Unfortunately our stores are unable to transfer items to other stores or post items directly to you.
If you would like to know if an item is coming back into stock online please contact us and quote the five digit product code shown below the products name. Our Customer Service team will be able to advise if and when an item is coming back into stock.
Can I pre-order an item that is coming back into stock?
Unfortunately we are unable to take a pre-order on items coming back into stock. As delivery dates of stock cannot be totally guaranteed we would be unable to give you an exact date of when you may receive your item.
We advise you to keep an eye on the website because as soon as an item is available to buy online again it will automatically be showing with the sizes.
Returning Goods to our Stores
You can return item(s) purchased to any of our stores within 14 days of receiving your order, please use the local store to help you find your nearest branch. Goods can only be returned by the cardholder.
You must take with you your delivery note as this acts as a receipt of purchase, without this the store cannot process your refund and will refer you to customer services.
All refunds will be placed on the original card used for the purchase. The last 4 digits only will be printed on your delivery note for the store’s reference.
On production of a valid delivery note the store can either refund your account with the retail price of the returned product or you can exchange it for a different item.
Please note, for hygiene reasons we are unable to offers refunds or exchanges on earrings. All swimwear and underwear must be returned unworn and in their original packaging, and bikinis must also still have the protective liner in the pants.
PayPal Orders
Orders paid by PayPal can only be returned to store for an exchange. To receive a refund please return your order via post.
Postage
Original postage cost will only be refunded if an item is faulty or the wrong item has been sent. If the faulty item is part of a multiple item order the original postage will not be refunded.
If you have received a faulty or incorrect item please contact us so we can inform on how to proceed.
Returning by Post
All items can be returned to us via post within 14 days of receiving your order for a refund.
Items returned by post can only be exchanged if they are part of one of our 2 for £30 or 2 for £50 offer. Please note an exchange will only be issued if just one item within the offer is returned; if both items in the offer are returned a refund will be issued back to the card used for payment instead.
Please complete the Returning Your Goods Form enclosed in your delivery.
Please send returns by post to the following address:
Republic.co.uk
IDS Logistics
PO BOX 8616
Leicester
LE3 4BZ
Price tickets and labeling must be kept on all garments returned.
Please note, for hygiene reasons we are unable to offers refunds or exchanges on earrings. All swimwear and underwear must be returned unworn and in their original packaging, and bikinis must also still have the protective liner in the pants.
Postage and Refund Process
Original postage cost will only be refunded if an item is faulty or the wrong item has been sent. If the faulty item is part of a multiple item order the original postage will not be refunded.
Postage is paid by the customer; when returning this to us please make sure your Certificate of Posting is stamped at the Post Office and all receipts confirming your order has been sent back to us are kept until you receive a refund confirmation email. We also recommend that you insure the parcel for the value of the items you are returning.
The parcel is your responsibility until it reaches us; any parcels not received at our warehouse will not be refunded.
Please allow up to 15 working days to receive your refund; if you have not heard from us within this time please contact us as you may need to claim this through the Royal Mail as lost mail.
If you have received a faulty or incorrect item please contact us so we can inform on how to proceed.
Swimwear and underwear must be returned to us unworn.
Your UK statutory rights are not affected by our returns policy.
Returning 2 for £30 & 2 for £50 Orders
Exchanging in Store
All items bought within a 2 for £30 or 2 for £50 offer can be returned to any of our stores for an exchange with any other item in the same offer.
Exchanging by Post
Items returned by post can only be exchanged if they are part of one of our 2 for £30 or 2 for £50 offer. Please note an exchange will only be issued if just one item within the offer is returned; if both items in the offer are returned a refund will be issued back to the card used for payment instead. Please contact us prior to sending your item back so arrangements for an exchange can be made. Once the returned item is received we will contact you via phone or email to complete the exchange. Please be informed that you will still need to pay the postage charge for the exchanged item to be sent to you.
Refunding Multibuy Purchases
When buying into a Multibuy promotion you are buying into a package offer. Therefore, if you return 1 item from the offer they are no longer eligible for the 2 for deal.
This means that you must pay the original selling price for the item they have kept (excluding postage)
2 t-shirts (£19.99 each) are bought for £30:
Return one of the tees and you will receive a refund for £10.01 - as if you had bought the remaining item at full selling price:
Out of Stock Items
Please note that although stock is updated promptly it is possible for items to sell out immediately before this is achieved. Very rarely this may result in a product or size or colour option being displayed for a very short time although it is unavailable. This is impossible to avoid and is in no way an attempt to mislead customers and should you see something that you cannot order please contact customer services.
Refunding Cancelled Items
If an order is placed and an item is not in stock then an email informing the customer of this will be sent and the order will be cancelled for that item. If the item formed part of a multiple order then additional items on the same order will still be dispatched, and the cost of the out-of-stock item(s) will be refunded. If the out of stock item was purchased as part of a multi-buy promotion (such as 2 for £30, 2 for £50 etc.) then we will refund your card at the promotional price (e.g. £15 or £25) so that you still receive the remaining item in the offer at the promotional price.
When a whole order is cancelled the full amount including any postage charges will be refunded to your card.
The payment card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will then be credited back to your account.
Returns: FAQs
Why has my order been cancelled?
We take every care to ensure the information on our website is timely and accurate. However occasionally items may be displayed temporarily that are no longer in stock. This is impossible to avoid and is in no way an attempt to mislead.
Your credit or debit card will be charged immediately when you place your order. If the item you have chosen and paid for is unavailable you will be contacted via email and a refund will be credited back to your account subsequently.
Your order may also be cancelled if it fails any of our security checks. Please contact us if you have any questions concerning this. If your order has failed our security checks it may be worth contacting your bank directly.
Why has an item in my order been cancelled?
We take every care to ensure the information on our website is timely and accurate. However occasionally items may be displayed temporarily that are no longer in stock. This is impossible to avoid and is in no way an attempt to mislead customers.
Your credit or debit card will be charged immediately when you place your order. If the item you have chosen and paid for is unavailable you will be contacted via email and a refund will be credited back to your account subsequently.
When will I receive my refund?
When an order is returned to us it is sent back to our warehouse where the items go through a necessary checking process which can take a few working days. Once the items have completed the process we will be informed and a refund is credited back to your card.
Please allow up to 15 working days for us to receive your order, check it and for a refund to be credited back to your card. You will be informed by email when this has occurred.
If you do not hear from us within 15 working days please contact us so we can look into this for you. If we have not received your order in this time you will have to claim this back as lost post through the Post Office.
It is our responsibility to get your delivery to you safely and it is your responsibility to get any returned items back to us. As it is your responsibility we advise you insure your parcel for the cost of the items and keep hold of all your receipts and proof of postage so you can claim for this loss in the event of your order being lost.
I don’t have my delivery note can I still return an item to your store?
If you no longer have your delivery note please contact us so we can contact your local store with the details of your order and returns.
You can still return your order via post without your delivery note.
UK Delivery Information
We’re moving our warehouse this week to improve our service to you. Due to this Next Day delivery is currently unavailable. You can still receive your delivery on our Standard Delivery service within 2-4 working days. Please sign up to our newsletter to be the first to hear about our improved services.
We offer two delivery options to UK customers:
- Express: arrives next day if placed before 5pm Monday to Friday
- Free on all orders over £100
- £2.99 on orders between £50 - £100
- £4.50 on orders less than £50
- Standard: takes 2-4 working days for most of the UK*
- £3.95 on orders less than £50
| Order time | Delivery estimate |
|---|---|
| Monday - Friday before 5pm | Next day* |
| Monday - Thursday after 5pm | Day after tomorrow* |
| Friday after 5pm, Saturday & Sunday | Tuesday* |
Our couriers HDNL will require a signature for your parcel. If they are unable to obtain a signature either at your address, or from a neighbour they will take it back to their depot and leave a card to let you know how to re arrange delivery or collect your parcel.
Exceptions
Please note that it is not a guaranteed next day service: whilst the overwhelming majority (over 99%) of parcels will arrive to these schedules, there may be problems with the occasional order that prevent it being despatched in time for next day delivery.
Please note delivery to the following postcodes can take longer; HS9-99, PA41, PA60, PA61-75,77,78,PA76, PH42-49, PH 19-26, 30-41, KW 1-3,5-41, HS1-8, IV41-51,55,56, KA 27,28, IV 1-20, 25 30-32,36, IV21-23,26,27,40,52,53,54, IM1-99, TR21-25, BT1-99, AB, DD8-11, KW15-1, ZE1-99 can take longer.
European Delivery
European orders are delivered by DPD. If you have a query regarding your delivery please contact DPD directly.
| Country | Cost | Estimated delivery |
|---|---|---|
| Zone 1: Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark | £10 | 2-3 days |
| Zone 2: Czech Republic, Italy, Slovakia, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden | £13 | 4-5 days |
| Zone 3: Greece, Latvia, Lithuania, Romania. | £19 | 5-8 days |
Tracking your Parcel
Your shipping confirmation email will contain a tracking code. The email has the subject line 'We thought you would like to know that your order has been shipped' and the sender will show as 'webteam'. The emails are usually sent in the late evening (about 10:30pm).
Tracking code in despatch confirmation email.
UK Customers
Your tracking code is 16 characters long e.g. 8REP123456789999. To track the progress of your parcel, enter your tracking code at the HDNL website. You can also click the number in the email to be taken to the HDNL site.
If you have not received your order within 5 working days of when this should have been delivered please contact us or HDNL directly.
European Customers
European orders are delivered by DPD. If you have a query regarding your delivery please contact DPD directly.
Postage & Delivery: FAQs
Can i change my delivery address once my order has been placed?
Unfortunately due to our fast delivery times our system is constantly updating and once an order has been placed successfully we are unable to change any details.
Can I leave a message for your couriers?
We are able to pass messages onto our courier, HDNL, once your order has been dispatched; however we cannot guarantee that this message will reach the driver in time.
We would therefore advise that if you have any specific instructions for HDNL that you leave them a note detailing this. This will then guarantee your order is delivered as requested.
What time will I receive my delivery?
Unfortunately we do not offer a timed delivery service however HDNL do start delivering from 8am until 6pm; although these times can vary to include earlier and later deliveries.
If I’m not in when delivery is attempted what will happen?
Our couriers HDNL will require a signature for your parcel. If they are unable to obtain a signature either at your address, or from a neighbour they will take it back to their depot and leave a card to let you know how to re arrange delivery or collect your parcel.
Are your deliveries guaranteed?
We make every effort to despatch all orders in time to be delivered on the day expected with HDNL. Although the majority of our parcels are delivered on the correct day we are unable to guarantee deliveries as orders can be delayed due to unforeseen circumstances (e.g. weather conditions, accidents etc.)
Is there a contact number for HDNL?
If you have a query regarding your delivery with HDNL please contact us or on 0844 800 1044 so we can contact HDNL on your behalf.
Promotion Terms
Republic (Retail) Ltd reserves the right to change or remove promotions or offers from the website at any time.
Discount offered on E-Flyers and other Republic promotional literature is only redeemable when the promotional code is entered at checkout.
Multibuy discounts relating to 2 for £30 and 2 for £50 promotions are deducted from the total goods price before carriage. The discount amount is stated separately on your order receipt.
Please be aware any discount applied to your order will not show until the Checkout stage on the website.
Using a Promotional Voucher
If you have a promotional voucher code which entitles you to discount off your order, you can enter this on the order summary page which is the final page before you place your order.
Click on the 'Redeem a Promotion Voucher' button on this page and enter the code. Any discount that is applicable will then be applied to your order and show as a discount.
Two promotions cannot be used in conjunction with one another and if there are two conflicting promotions on any one order you will be asked to select one of these.
Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.
Contact and Delivery Details
You can access this page through the link in the top-right of the screen. From this page you may modify your account details, view your order history and view and modify your contact details and delivery addresses.
You can edit your existing billing address and personal details by clicking on the 'Edit' button and updating the address/contact form.
You can also change your default delivery address at any time by clicking on the ‘Change Default Address’ illustrated arrow. This delivery address will be automatically selected when you place an order. You can alter the default address at any time and it will apply to all subsequent orders you place. You cannot change the delivery address of an order you have already placed.
You may also wish to set up addresses for your family and friends. Simply click on 'change default address', add the new address and click 'done' to make your changes. If you require assistance please contact us Monday - Friday, 8.30am - 6.00 pm (excl. bank holidays).
Order History
To view past orders or to see the delivery status of items in a current order, click on the 'View Order History' button and select the order you wish to view.
If you have any queries regarding cancelled or declined orders, please contact us Monday - Friday, 8.30am – 6.00pm (excl. bank holidays).